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POSITION: Remedy Helpdesk/Incident Management Analyst ROLE: Will join the ...
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Summary
About the job:
existing Service Restoration/Incident Management team working within Remedy and restoring service. This entails following the restoration steps defined in the related knowledge articles, documenting their recovery steps and resolving the incident. Day to Day Responsibilities: - Access Remedy queue and assign open incidents to self. - Work to restore service for assigned incidents. Consult with mentor within Incident Management Team and/or with members of upper tiered teams. - Document actions taken within incident. -...
Location:
Mayfield, OH
Job Type:
Full-Time
Permanent
Occupation:
Computer User Support Specialists
Career Level / Education:
Associate's degree
Salary:
Middle Income Jobs ($30K-$49K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4

Help Desk 1

AIC Talent Solutions is seeking qualified candidates for Help Desk I ...
Details
Summary
About the job:
position with our client in Columbus OH. This is a contract to hire role! W2 ONLY - No C2C for this Help Desk I position. Responsibilities: - Provide users and external customers support for computer applications/hardware, printer and phone/voicemail. - Provide research to users and external customers with "how to", error messages and latest releases. - Provide hardware maintenance for computers, printers and phones. - Knowledge of Microsoft 365 and associated applications - Assists in user migrations to Microsoft 365 -...
Location:
Columbus, OH
Job Type:
Full-Time
Permanent
Occupation:
Computer User Support Specialists
Career Level / Education:
Associate's degree
Salary:
Upper Middle Income Jobs ($50K-$79K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
Role: Customer Support Technician Location: 8247 Pittsburg Ave NW North ...
Details
Summary
About the job:
Canton OH 44720 Contract Duration: 6+ Months Description: You will have the responsibility for providing remote support to our customers and providing guidance to our team of Care Center agents regarding process and day-to-day activities. With a focus on delivering exceptional customer experiences. Individuals must be of the highest integrity, enjoy solving problems, and be confident and excited about technology customers. · Triage incoming customer service calls and the ability to determine next steps independently ·...
Location:
Canton, OH
Job Type:
Full-Time
Permanent
Occupation:
Computer User Support Specialists
Career Level / Education:
Associate's degree
Salary:
Middle Income Jobs ($30K-$49K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
44116 229944658 On behalf of an Occupational Safety and Health company in ...
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Summary
About the job:
Richfield, Ohio, OhioMeansJobs Summit County is currently recruiting for an Implementation Consultant . Summary: This role prepares the customer for success by coordinating and facilitating the strategic deployment their selected SaaS platform. The IC1 role owns the customer experience thought the on-boarding phase of the customer lifecycle and the administration of end user training. This role will oversee customer implementations and interact with all new / existing customer types, including system administrators and...
Location:
Job Type:
Occupation:
Career Level / Education:
Salary:
Certifications / Licenses:
Workkeys
Applied Math
N/A
Graphic Literacy
N/A
Workplace Documents
N/A
228393098 On behalf of an Information Technology company in Akron, ...
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About the job:
OhioMeansJobs Summit County is seeking an IT Help Desk Support Technician. The Opportunity… Full-Time IT Help Desk Support Technician Job Description… The role of the IT Help Desk Support Technician is to provide exemplary technical support and troubleshooting basic technical issues such as password resets, printer configurations, break/fix instructions to users Systems supports. The IT Help Desk Support Technician plays a critical role in making the help desk the best in the business. It is essentially the backbone of the...
Location:
Job Type:
Occupation:
Career Level / Education:
Salary:
Certifications / Licenses:
Workkeys
Applied Math
N/A
Graphic Literacy
N/A
Workplace Documents
N/A
228392708 On behalf of an Information Technology company in Akron, ...
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Summary
About the job:
OhioMeansJobs Summit County is seeking an Onsite Support Specialist Job Description… The role of the Onsite Support Specialist is to provide exemplary technical support and troubleshooting onsite at client locations. Responsibilities include - Clean, professional appearance. Ability to project caring, confident attitude that assures the client their issues with be resolved. Ability to build rapport with clients. - Delivering and connecting new equipment - Working with remote support agents to troubleshoot issues onsite -...
Location:
Job Type:
Occupation:
Career Level / Education:
Salary:
Certifications / Licenses:
Workkeys
Applied Math
N/A
Graphic Literacy
N/A
Workplace Documents
N/A

Computer Technician

Job description The PC Technician is responsible for all hardware and ...
Details
Summary
About the job:
software on computers, tablets and call phones. Duties: · Basic PC Support (Agency does not manage a Network) · Installation, configuration, and support of packaged software applications (Microsoft Office) · Support for mobile devices – Android and IOS · Hardware (PC) diagnostics, repairs, and upgrades · Windows installation and configuration (Windows 7 or above) · Excellent Customer Service Requirements: · Associates degree in Information Systems or closely related field or Comp TIA A+ certification · Ability to work...
Location:
Toledo, OH
Job Type:
Full-Time
Permanent
Occupation:
Computer User Support Specialists
Career Level / Education:
Associate's degree
Salary:
Middle Income Jobs ($30K-$49K)
Certifications / Licenses:
A+ certification
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4

PC Technician

PC Technician/Customer Engineer Location: COLUMBUS, Ohio Duration 6 months ...
Details
Summary
About the job:
BASIC QUALIFICATIONS: Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction * Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements * Required to perform work on products and services of low complexity, specifically financial/ATM products; Make...
Location:
Alexandria, OH
Job Type:
Full-Time
Permanent
Occupation:
Computer User Support Specialists
Career Level / Education:
Associate's degree
Salary:
Middle Income Jobs ($30K-$49K)
Certifications / Licenses:
A+ certification
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
We are looking for a highly professional PC Tech to handle a refresh and a ...
Details
Summary
About the job:
Windows version upgrade several months at our client in Columbus, OH. This person will have experience providing onsite - deskside service at a "White-Glove / Executive Care" level. This person needs to have experience working hands-on with end users This person will need to have experience with imaging, configuration and at times asset tagging This person will work from a master image, validate functionality on workplace devices This person will work with end-users to add/patch images and modify as needed This person...
Location:
Columbus, OH
Job Type:
Full-Time
Permanent
Occupation:
Computer User Support Specialists
Career Level / Education:
Associate's degree
Salary:
Middle Income Jobs ($30K-$49K)
Certifications / Licenses:
A+ certification
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
Overview: At this company, they help people one caring interaction at a time ...
Details
Summary
About the job:
- that includes you! Join as a Technical Support Specialist, and you will work remotely from the comfort and convenience of your own home answering inbound calls, live chat, or emails. You will work on a team and assist customers and other team members with resolution of their end user requests. Additionally, you will: • Troubleshoot, test, resolve and escalate (where applicable) incidents with end users who contact Technical Support. • Assist customers with operating system and browser issues, clearing cache and...
Location:
Ohio
Job Type:
Full-Time
Permanent
Occupation:
Computer User Support Specialists
Career Level / Education:
Associate's degree
Salary:
Middle Income Jobs ($30K-$49K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4

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State: OH
Job Type: Permanent
Occupation: Computer User Support Specialists
Industry: Media & Communication
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